Shipping & Return policy
Grove Guardian ("we" and "us") is the operator of (https://groveguardian.com) ("Website"). By placing
an order through this Website you will be agreeing to the terms below. These are
provided to ensure both parties are aware of and agree upon this arrangement to
mutually protect and set expectations on our service.
As we're providing a 3D print service we're using the made-to-order principle, this means we don't have stock for most of our items and each item will be printed when ordered. The processing time for an order depends on the amount of items, but we try to get everything ready within 1-8 working days.
2. Shipping Costs
Shipping costs are calculated during checkout. Payment for shipping will be collected
with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Grove Guardian will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Grove Guardian will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Grove Guardian will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Grove Guardian to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 5 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the country. We are able to offer a more specific estimate at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 4 business days of payment of order we operates on Monday - Friday during standard business hours, except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Grove Guardian will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Grove Guardian encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Grove Guardian at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Customer service
For all customer service enquiries, please submit an enquiry at firstname.lastname@example.org